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Roddy

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Latest activity by Roddy
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    Roddy created an article,

    Full terms of Purchase

    Terms of Purchase Terms of Purchase/Conditions d’achat ticketZone is a third party ticketing service. We do not operate these events andcannot control unforeseen circumstances which may occur at ...

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    Roddy created an article,

    What is your refund policy?

      All sales are final, there are no refunds. Unforeseen circumstances beyond ticketZone control will not be grounds for a refund, including but not limited to the following: local or national w...

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    Roddy created an article,

    What are "after 8pm tickets"?

    After an event is sold out online, we release a limited number of after 8:00pm tickets as that is the time that most families with children have already left.  Your after 8 ticket will only be vali...

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    Roddy created an article,

    What are Enchant's hours of operation?

    Enchant is open from 4:00pm to 10:00pm from November 25th to December 31st.... with a few exceptions!  For the full calendar of dates that Enchant is open please click here! Please note: The Enchan...

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    Roddy created an article,

    I purchased a family ticket, what does this include?

    A family pass is for 2 parents and up to 3 children from the same family. It includes access to all the attractions. Children aged 5 and under are free! Young people ages 16 and over are charged at...

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    Roddy created an article,

    Am I able to change the type of ticket I have purchased?

    Yes, subject to availability. Please email support@ticketzone.com with your request. The team will see if your ticket choice is available, once this has been confirmed you will be prompted to purch...

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    Roddy created an article,

    Do I have to print out my ticket or can I use it from my mobile phone?

    You can either print out your eTicket, or scan it at the gate from your mobile phone. We recommend to use the mobile option and help reduce waste. If using a mobile ticket, be sure that the brightn...

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    Roddy created an article,

    Can I transfer my tickets to a different date?

    Changed your mind about when you would like to attend Enchant?  No worries!  We do our best to accommodate most transfer requests.  Please note: we can't transfer tickets once the date the ticket w...

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    Roddy created an article,

    Are pets allowed at Enchant?

    No, animals are not allowed at Enchant, unless they are certified service animals.

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    Roddy created an article,

    Is smoking permitted at Enchant?

    No, Enchant is a non-smoking event.