We apologize for the inconvenience. Please read this complete article, these are the most common reasons why you might not have received your tickets.
You can view your Purchase History, Print Your Tickets and Receipts by following these steps:
- Click HERE
- Log in to your existing TicketZone.com account
- Locate the event
- Click VIEW ORDER on the right-hand side
- Click the DOWNLOAD TICKETS or PRINT TICKET button
If you purchased your tickets as a Guest and didn't sign up for a ticketZone account:
- Sign up for a new account using the same email address you used to place the order
- Check your email and verify your account
- Follow the steps above
DOUBLE CHECK YOUR EMAIL:
Upon each successful order, we send a confirmation email containing PDF attachments your tickets and receipt. Sometimes these emails will be marked as spam, double check your trash or spam folders in your email account or do a search for "enchant purchase" and any emails you have received from us should appear in your results.
ISSUES WITH EMAIL ADDRESSES ENDING IN @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com:
On occasion emails ending in @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com will be undeliverable - we apologize for this inconvenience, please email us at email@example.com and we will re-send your order confirmation.
CONTACTING US OUTSIDE OF BUSINESS HOURS?
If you are contacting us outside of business hours, and you are unable to receive your tickets before your event, you can always pick up your tickets at the event. Please make sure you have your Photo ID and the credit card used to make the original purchase present when picking them up at the event.